STAY CLEAR OF 935... SUX!!!!!!

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STAY CLEAR OF 935... SUX!!!!!!

Postby BoNkErZz » Fri Jan 02, 2009 6:55 am

just thought i world share my experience with you guys... so i desided to upgrade my brakes so i sent 935 the money and after about a month i got my brake lines.. humm k. so about a month later and 30-40 phone calls i finally got part two the porterfuild brake pads.. so at this point im getting a little mad.. so i called and called and called i never got my rotors 4 month later he desided that he cant get the part and refunded my money. so i call brakeplanet and 1 week later rotors are here... yeaaa finely so i start to put the brakes on and what do i find out.. the pads are the wrong ones// great so let call ROBERT (the *$^&$) once again. so after about a month he just straight dont answer so now im out money and have have the wrong part and porterfuild say i have to deal with him.. so in end JUST SAVE YOUR SELF SOME TROUBLE AND CALL SOME ONE ELSE... the end
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Postby LegacyofDan » Fri Jan 02, 2009 1:16 pm

ur not the only one who is very displeased with their shipping... :(
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Postby wannabe toms racer » Fri Jan 02, 2009 4:40 pm

kinda dissapointing... :doh:
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90 audi 80 quattro- new projekt
Stubborn ass '91 alltrac - traded!
dont let ANYONE fool you money CAN buy happiness...
OR at least SUPPORT it...
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Postby 935motorsports » Fri Jan 02, 2009 11:47 pm

I don't answer?

If you have the wrong part, I'll send you the right one.

I can't control what porterfield sends you, I can only fix it.

I have no voicemail or email from you, just this post which offers no order information for me to work from.

If you are going to attack, you should exhaust all options first.

BTW I have st165 and st185 porterfield brake pads on the shelf currently.
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Postby alltracst185 » Sat Jan 03, 2009 1:46 am

i have purchased a few parts from him and have recieved the parts at a very resonable time :shrug:

i ordered the goodrich ss brake lines, megan lowering springs and some other stuff that i can't think of rite now.

i say in a nutshell he was a very good person to deal with 8)
st185- HKS exhaust, Aussie mid pipe and custom 3" down pipe, Tial 50mm BOV, HKS 272 cams, HKS adj cam gears, custom FMIC, HKS GT3040, Tial 38mm wastegate, AEM ems, fully built bottom end, RC 1200cc injectors, at 25 lbs and almost complete :D
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Postby dereckradford » Sat Jan 03, 2009 3:59 pm

Great people to deal with. Ordered front mount intercooler kit. Pretty prompt on shipping.
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Postby LegacyofDan » Sun Jan 04, 2009 5:18 am

order number 2501

i ordered the part December 2nd. it is January 4th.

i sent 2 emails asking basically whats going on, to just let me know that you plan on sending the part atleast, just sort of a confirmation that you exisit. no response.

granted i bought a radiator from you guys, excellent shipping and excellent part. but as for these suspension bushings well...no so fast shipping.

i apologize for my complaint, that lacked information. i just sort of wish i had an estimate on when i should plan to see the parts.

thnak you.
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Postby Dracov » Sun Jan 04, 2009 8:22 am

The only times I've encountered slow shipping is when the parts aren't stocked by him and require ordering directly from the manufacturer; brake rotors are notorious for this. In the end I've always received my part, even if it did involve some nagging to make sure my order didn't get trumped by newer ones.
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Postby BoNkErZz » Mon Jan 05, 2009 6:23 am

935motorsports wrote:I don't answer?

If you have the wrong part, I'll send you the right one.

I can't control what porterfield sends you, I can only fix it.

I have no voicemail or email from you, just this post which offers no order information for me to work from.

If you are going to attack, you should exhaust all options first.

BTW I have st165 and st185 porterfield brake pads on the shelf currently.


Well it seems that after a post bashing your company is the only way to get a answer from you.. i order your whole brake package that on your web site and i called countless times about getting the wrong part and you said you would send it out and never did.. i call again and again same thing no part i got the wrong part (porterfeild rear brake pads part number (325) i think) but besides if i get the right part or not.. i stand by my comment and would still NEVER tell anyone to buy from you..
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Postby 935motorsports » Mon Jan 05, 2009 7:53 am

order your whole brake package that on your web site and i called countless times about getting the wrong part and you said you would send it out and never did.. i call again and again same thing no part i got the wrong part (porterfeild rear brake pads part number (325) i think) but besides if i get the right part or not..


I'm not worried about your comments. I am trying to resolve your problem regarding the wrong part. I have checked my voicemails and emails and I don't find anything related to brake pads. You have not identified yourself, so I can't look up your order.

In your claim, you say that you are out money and have the wrong part. I would be happy to help you, but you have to give me some information. You are welcome to return the wrong part for a refund or exchange for the right part. If you do not wish to take me up on that offer, that is fine also. I just want it shown that I did my best to help you, whoever you are.
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Postby LegacyofDan » Mon Jan 05, 2009 1:04 pm

btw my emails have been responded to :) thanks robert :)
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Postby TheNubkins » Thu Jan 22, 2009 6:26 pm

I've ordered things from 935 on two seperate occasions. The first time it took a while for Robert to get the part in, but when they were he shipped them promptly. Communication was good on this account and we promptly e-mailed back and forth(including pictures) to verify what it was that I required.

Second time around was a lot faster(must have had the part in stock).

This is my third order, which was placed Nov 30th. A day or so later Robert actually phoned me at home to verify my order before he went through with it. It's obviously been almost two months since placing the order and still no parts. I eventually got in touch with him through e-mail and he's still waiting on the parts to arrive before he can ship them out. I wouldn't blame him as this is out of his hands.

I think that if parts are delayed etc that 935 should contact the customer before the customer decides to contact 935, because once that happens obviously the individual who placed the order is becoming concerned/annoyed/displeased(whatever you want to call it). As a paying customer it's always nice to know why things are taking longer than expected, and it's especially nice to know why without having to ask. Just a small bit of advice that could perhaps improve 935's image.

Also whenever I have had to contact 935 via e-mail I ensure I always post my order number and any other relevent info to avoid confusion.
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Postby 935motorsports » Thu Jan 22, 2009 8:13 pm

I'm looking at ways to be able to update without using the store software.

BTW the person who originally posted still has not contacted me, so I want to make sure that it is known that I tried to fix the problem he had.
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Postby st185rc » Fri Feb 13, 2009 6:34 pm

I'm a little late in posting this but Robert never failed to respond to my emails even though I constantly hassle him for my whiteline swaybar. He updated me whenever I sent him an email.
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