The only way I talk to my insurance company is when I add/remove a car, change address, or they contact me because I put claim through someone elses insurance.
Other than that I will never contact them about anything, ever.
By the way we caught a guy that was walking through the parking lot every night looking into cars for the one time someone forgets to take their stereo out.
My neighbor beat the piss out of him when he pulled a SlimJim. I mean beat him really, really bad. They had to call an ambulance for him.